Orders may be placed via phone, fax, or E-mail. In most cases, orders placed by 3:45 PM East Coast Time are shipped the same day.

Minnesota Telephone is an authorized GSA contractor for many product lines. Call for information regarding government, educational and institutional sales.

We utilize UPS, Federal Express, and direct courier. Your requests for special handling such as Next Day Red, Second Day Blue, etc. are gladly accepted.

Shipments are F.O.B Burnsville, Minnesota. Residential-based businesses are subject to carriers’ residential rates should your order not qualify for prepaid freight. All freight charges are subject to carrier's dimension/oversize/weight regulations. Shipping charges are non-refundable. Customer is responsible for all freight charges for delivery on shipments that are not accepted or refused. Refused shipments will be charged a 15% restocking fee. All claims for shortages or mis-shipments must be made within 7 days of receipt.

All orders are shipped COD Certified Funds, which include Bank Check, Cashier’s Check or Money order, unless you have previously been approved for Company Check COD or Net Terms. UPS NO LONGER ACCEPTS Cash or Certified Company Check. Visa, MasterCard, Discover and American Express accepted. Credit card orders will only be accepted from individuals who are authorized by the cardholder, in writing to Minnesota Telephone, to place such orders.

Accounts may be established as either Company Check COD or Net Terms. A MTI "Profile Sheet" must be completed and approved to allow Company Check COD. A MTI "Full Credit Application" must be completed and approved to allow Net 30 Day payment terms. No shipments will be made to any past due accounts. If a delinquent account is sent to collection, the customer will be responsible for all collection charges and associated legal fees.

All claims for damage or loss are to be made through the freight carrier. If your package arrives with exterior damage or signs of tampering, notify the carrier immediately. (Note: please retain all boxes, packaging, instructions, etc.)

As a Wholesale Distributor, MTI is bound by the return policies of the various manufacturers we represent. Call for specific policies. Returned non-defective merchandise is subject to a 15% re-stocking charge. No merchandise may be returned for a refund.

Audio/Video Division
All hardware that is defective, either initially or within Warranty, is handled directly with the manufacturer in accordance with their limited warranty policies, and not through Minnesota Telephone.

PRODUCTS THAT HAVE BEEN ABUSED WILL NOT BE ACCEPTED BY MINNESOTA TELEPHONE FOR CREDIT OR REPLACEMENT!
In some cases, the manufacturer’s warranty guidelines may supersede any Minnesota Telephone Policies.

No product will be accepted for return to Minnesota Telephone without a "RA" number. All returns must be shipped freight prepaid and double boxed with the "RA" number displayed prominently on the outside of the shipping carton along with the number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete with original boxing, parts, adapters, accessories, instructions and warranty cards. "RA" Numbers may be obtained from your Minnesota Telephone Sales person. Your invoice information must be provided by you when requesting an "RA", and that "RA" number is only valid for 30 days. When authorization for return is issued by Minnesota Telephone, you, as the account, certify that the merchandise being returned is the same current product, complete and in the same condition as when received from Minnesota Telephone. On the aforementioned returned products, and for which Minnesota Telephone does not receive credit from its vendors due to "out-of-warranty", initial failure, abuse or incomplete, you agree to accept those products back from Minnesota Telephone and remit immediate payment to Minnesota Telephone. In some cases, the manufacturer’s warranty guidelines may supersede any Minnesota Telephone Policies. Minnesota Telephone will not handle repairs. Returns will be credited at the price paid on the invoice or the current selling price, whichever is lower.